1Introduction and Acceptance of Terms
The Agreement
Welcome to Mentalyze! These Terms of Service (these “Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Sueta FZE LLC, a United Arab Emirates legal entity (“we”, “us”, or “our”). These Terms govern your access to and use of our website, mobile applications, AI-powered conversational platform, software, and any related content or services provided by us (collectively, the “Services”).
Acceptance
By downloading, installing, registering for, or otherwise accessing or using the Services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.
Eligibility and Age Restriction
The Services are strictly intended for individuals who are at least eighteen (18) years of age or the age of legal majority in their jurisdiction of residence. By creating an account or using the Services, you represent and warrant that you are at least eighteen (18) years old, possess the legal capacity to form a binding contract with us, and are not barred from using the Services under applicable law.
We do not knowingly collect personal information from, nor are the Services directed to, anyone under the age of 18. If we become aware that a minor has provided us with personal information or is using the Services, we will take immediate steps to delete such information and terminate the associated account.
Geographic Restrictions / Restricted States
The Services are not available to users physically located in certain restricted jurisdictions, including without limitation Nevada, Illinois, Maine, and Rhode Island, due to applicable legal restrictions. We may use geolocation, IP-based filtering, and other technical measures to restrict access and reserve the right to modify the list of restricted jurisdictions at any time.
2Medical Disclaimer and Emergency Protocols
No Provider-Patient Relationship
Your access to and use of the Services does not create a doctor-patient, therapist-client, or any other privileged, clinical, or professional healthcare relationship between you and Sueta FZE LLC. You are solely responsible for all decisions made regarding your physical and mental health. You should never disregard professional medical advice or delay in seeking it because of something you have read or experienced through the Services.
Emergencies and Crisis Intervention
- Call 911 (or your local emergency services number if outside the United States).
- Call or text the National Suicide and Crisis Lifeline at 988 (in the United States).
- Go to the nearest hospital emergency room.
Emergency resource availability may vary by jurisdiction, and users remain solely responsible for contacting local emergency services directly.
Mandated Reporting and Safety Protocols
The Company is not generally classified as a mandated reporter under applicable law solely by operating the Services. However, the Company maintains safety and crisis-response protocols, including automated detection and referral mechanisms, and may take actions required or permitted under applicable law, including providing crisis resources or limiting access to certain functionalities.
3AI Services Disclaimer and Limitations
Nature of Artificial Intelligence
The Services are powered by artificial intelligence (“AI”) and large language models. This means that the conversational interface uses complex computer algorithms to generate responses (“Outputs”) based on the text, messages, or prompts you provide (“Inputs”). While we strive to provide a helpful and supportive experience, AI is a rapidly evolving technology and is inherently unpredictable.
Hallucinations and Inaccuracies
You acknowledge and agree that the AI's Outputs may be inaccurate, incomplete, misleading, or entirely fabricated (a phenomenon commonly known as “hallucinations”). Outputs may also be inappropriate for your specific personal, emotional, or factual situation. You must not rely on the Services for factual assertions, legal advice, financial guidance, or any important decisions without independent verification. You are solely responsible for evaluating the accuracy and appropriateness of any Outputs before relying on or acting upon them.
Not HIPAA Compliant (No PHI)
Sueta FZE LLC is not a “Covered Entity” or “Business Associate” as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). The Services are not designed or intended to store, process, or transmit Protected Health Information (PHI) or other regulated medical data. You explicitly agree not to upload, share, or transmit any PHI, official medical records, or sensitive health data through the Services.
No Professional Verification
You understand that the AI does not have human judgment and cannot understand the complex nuances of your specific life situation. Every response provided by the AI is a prediction based on patterns in data, not a factual or clinical assertion. You are strictly advised to independently verify any information provided by the AI, especially if it relates to your health, safety, or legal rights.
4Acceptable Use Policy and Prohibited Topics
The Services are non-clinical wellness tools intended solely for self-reflection, educational, informational, and general wellness purposes. The Services do not provide psychotherapy, counseling, psychiatric care, diagnosis, treatment, or medical advice, and do not establish a provider-patient, therapist-client, fiduciary, or healthcare relationship.
Guided Self-Help Boundaries
The Services are designed to give you a space to talk things through and for guided self-reflection through artificial intelligence. They are strictly non-clinical. The Services are not a substitute for professional mental health care, psychiatric treatment, or crisis intervention.
Out-of-Scope Situations
Our AI is not designed or intended to provide emergency, crisis, medical, psychiatric, or therapeutic intervention for severe mental health crises. For your own physical and mental safety, you acknowledge that the Services are entirely inappropriate for, and should not be relied upon during, the following situations (“Out-of-Scope Situations”):
- Active suicidal ideation, planning, or intent to harm yourself or others.
- Severe self-harm, self-injury, or extreme self-neglect.
- Symptoms of psychosis, hallucinations, delusions, paranoia, or detachment from reality.
- Situations involving active abuse, severe trauma, or an imminent threat of violence.
Safety Protocols and Service Limitations
If our systems or personnel detect that your needs exceed the scope of the Services (including, but not limited to, discussions of Out-of-Scope Situations), we prioritise your well-being. In such events, you agree that we may:
- Automatically trigger safety protocols, which may include temporarily pausing the conversational AI.
- Provide you with contact information for appropriate emergency services (e.g., 911 or 988) or licensed professionals.
- Restrict, suspend, or terminate your access to the Services if we determine, based on reasonable safety, legal, operational, or compliance concerns, that continued use of the AI creates material safety risk or exceeds the intended scope of the Services.
Prohibited Interactions
Users may not use the Services to engage in romantic, sexual, emotionally manipulative, dependency-forming, or companion-style interactions, including roleplay intended to simulate emotional attachment, exclusivity, guilt, or interpersonal dependency.
5Subscriptions, Billing, and Refunds
Free and Paid Services
Sueta FZE LLC may offer access to certain basic features of the Services free of charge (“Free Use”). We also offer premium features, enhanced AI capabilities, and exclusive content through fee-based subscription plans (“Paid Subscriptions”). We reserve the right to change our subscription plans or adjust pricing at any time at our sole discretion.
Auto-Renewal and Cancellation
Paid Subscriptions are billed in advance on a recurring and periodic basis (e.g., monthly or annually). Your Paid Subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date. By purchasing a subscription, you expressly authorize recurring charges until cancellation. Renewal terms, billing frequency, cancellation instructions, and pricing will be clearly disclosed before purchase. Cancellation will take effect at the end of your current billing period, and you will be downgraded to Free Use.
App Store Billing
If you purchase a Paid Subscription through a third-party platform such as the Apple App Store or Google Play Store, your payment is processed by that third party and is subject to their terms of service. To view, modify, or cancel your Paid Subscription, you must do so directly through your account settings with that specific app marketplace (e.g., managing your Apple ID subscriptions).
Website Billing
If you purchase a Paid Subscription through our website, your payment is processed by Stripe, Inc. or its affiliates (“Stripe”), our third-party payment processor. We do not directly collect or store your full payment card details. Website subscriptions automatically renew in accordance with the billing cycle selected at the time of purchase unless cancelled before the next renewal date. You may cancel your Website Subscription at any time through our subscription management page. Cancelling your subscription prevents future renewals; you will continue to have access to the Paid Subscription until the end of your current paid billing period. Payments and refunds are subject to our Refund Policy and, where applicable, Stripe’s terms and privacy practices.
Strict No Refund Policy
Our Refund and Cancellation Policy restates this Section in plain language, lists the circumstances in which we do consider a refund, and sets out how to cancel and how to request one.
6Intellectual Property, Data, and AI Training
Company Intellectual Property
Sueta FZE LLC exclusively owns all rights, title, and interest in and to the Services, including all software, code, algorithms, artificial intelligence models, text, graphics, designs, trademarks, and logos (collectively, “Company IP”). You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Services strictly for your personal, non-commercial use. You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from any part of our Company IP.
User Inputs and Outputs
When you interact with the Services, you may submit text, messages, prompts, or other content. The AI generates responses based on your Inputs. You retain ownership of your Inputs to the extent you have intellectual property rights in them. You are solely responsible for ensuring you have the right to share your Inputs and for any decisions you make based on the Outputs.
License to Provide the Services and Internal AI Development
By interacting with the Services, you grant Sueta FZE LLC a worldwide, non-exclusive, royalty-free, limited license to use, store, process, and transmit your Inputs and Outputs for the purpose of operating, maintaining, and delivering the Services to you (such as generating real-time responses, securing your account, and syncing your chat history across devices).
Internal AI Training: You further grant us the right to create anonymized, de-identified, and aggregated data from your Conversation Data. We use this strictly anonymized data within our secure ecosystem to train, fine-tune, and enhance our proprietary artificial intelligence models, safety algorithms, and overall product experience. We do not use identifiable health or mood data to train our models; only data that has been irreversibly de-identified in accordance with our Privacy Policy may be used for this purpose. Use of Conversation Data for internal AI training is subject to separate user consent where required by applicable law.
Advertising and Marketing Analytics
To measure and optimize our marketing campaigns, we share limited device identifiers and non-content engagement events (such as installs, registrations, purchases, and the completion of a chat session, identified only by a sequential number) with third-party advertising and attribution partners. We never share the contents of your conversations, your messages, your mood data, or the topics of your conversations for advertising purposes. This activity, and your right to opt out of it, is governed by and described in detail in our Privacy Policy. We do not sell, rent, broker, or share mental health, emotional wellness, or conversation-derived sensitive data for cross-context behavioral advertising.
7App Store and Google Play Store Additional Terms
Third-Party Platforms
If you download the Services (the “Application”) from the Apple App Store or Google Play Store, you acknowledge and agree that these Terms are solely between you and Sueta FZE LLC, not with Apple Inc. (“Apple”) or Google LLC (“Google”). Apple and Google are not responsible for the Application, the content thereof, or any maintenance and support services.
Third-Party Beneficiaries
You agree that Apple and Google, and their respective subsidiaries, are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple and Google will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
Scope of License
Any license granted to you for the Application is limited to a non-transferable license to use the Application on any Apple-branded device that you own or control, as permitted by the Usage Rules set forth in the Apple App Store Terms of Service.
Maintenance and Support
You acknowledge that Sueta FZE LLC, and not Apple or Google, is solely responsible for providing any maintenance and support services for the Application. Apple and Google have no obligation whatsoever to furnish any maintenance or support services with respect to the Application.
Warranty
Sueta FZE LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Application to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Application to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Application.
Product Claims
Sueta FZE LLC, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the Application or your possession and/or use of the Application, including but not limited to: (a) product-liability claims; (b) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer-protection, privacy, or similar legislation.
Intellectual Property Claims
In the event of any third-party claim that the Application or your possession and use of the Application infringes that third party's intellectual property rights, Sueta FZE LLC, not Apple or Google, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
Legal Compliance (Export and Sanctions)
You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
8Copyright Infringement (DMCA Policy)
DMCA Notice.We respect the intellectual property rights of others. If you believe that any content on the Services infringes upon your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Designated Copyright Agent with the following information in writing:
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material (e.g., the specific URL).
- Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address.
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Designated Copyright Agent: report@sueta.co
9Disclaimer of Warranties, Limitation of Liability, and Indemnification
Disclaimer of Warranties
Limitation of Liability
Statutory Exceptions
Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded by applicable law.
AI Specific Risks
You expressly acknowledge that the AI-generated Outputs are provided for informational and self-guided support purposes only. To the maximum extent permitted by law, the Company shall not be liable for harm resulting from misuse of the Services, reliance on non-clinical AI outputs as medical advice, or failure to seek qualified professional assistance.
Cap on Liability
Subject to Section 9.2, our total cumulative liability to you for all claims arising out of or relating to the Services shall not exceed the greater of: (a) the total fees paid by you to us in the twelve (12) months preceding the claim, or (b) One Hundred U.S. Dollars (USD $100).
The foregoing limitations do not apply to the extent prohibited by applicable law, including where statutory damages, penalties, restitution, injunctive relief, or other non-waivable remedies are expressly provided under the laws of the user's state of residence.
Indemnification
You agree to defend, indemnify, and hold harmless Sueta FZE LLC and its affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:
- your use of and access to the Services;
- your violation of any term of these Terms, including Section 4; or
- your violation of any third-party right, including any privacy or intellectual property right.
10Dispute Resolution and Binding Arbitration
Mandatory Arbitration
Opt-Out Right (30 days)
Users may opt out of arbitration within 30 days of account creation by written notice to sueta.llc@gmail.com.
Class Action Waiver
Nothing in this Arbitration Agreement limits rights or remedies that cannot lawfully be waived under applicable law, including claims for public injunctive relief or other claims that must remain available in court.
AI Risk Management Statement
The Company maintains internal AI governance, risk management, incident response, and model oversight procedures designed to identify, assess, mitigate, and monitor AI-related risks.
11Miscellaneous
Governing Law
These Terms shall be governed by the internal substantive laws of the State of Delaware, without respect to its conflict of laws principles. Nothing in these Terms limits mandatory consumer protection rights, statutory protections, or other non-waivable rights granted under the laws of the user's state of residence.
State-Specific Supremacy
If any provision of these Terms conflicts with non-waivable law applicable in the user's jurisdiction, such law shall control solely to the extent necessary to resolve the conflict, and the remaining provisions shall remain in full force and effect.
Termination by You
You may stop using the Services and delete your account at any time through the in-app settings or by contacting us. Deletion of your account and associated data is handled as described in our Privacy Policy. If you purchased a subscription through the Apple App Store or Google Play Store, you must also cancel it through that marketplace to stop future charges.
Termination by Us
We may suspend or terminate your access to the Services, with or without notice, if you violate these Terms, if required by law, or based on reasonable safety, legal, operational, or compliance concerns, as described in Section 4 (Acceptable Use).
Survival
Any provision that by its nature should survive termination will survive, including, without limitation, the sections on Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution and Arbitration, and Governing Law.
Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. Any attempted assignment in violation of this section is void.
No Waiver
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
Force Majeure
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, or failures of the Internet or third-party services.
Changes to Terms
We reserve the right, at our reasonable discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.
Severability and Entire Agreement
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced. These Terms constitute the entire agreement between you and Sueta FZE LLC regarding the Services.
Contact Information
If you have any questions about these Terms, please contact us at sueta.llc@gmail.com.